Remember ETH wallet address is your EXO wallet address.
Please, do your own research and decide for yourself.
Typically, it takes from 5 to 30 minutes for your funds to be transferred from one wallet to another. If the transaction takes more than 1 hour, send us a request to firstname.lastname@example.org with your transaction ID, so that we could speed up the process. If you want to exchange a small sum and you want to do it as fast as possible, we recommend to use OTC platforms (off-exchange) such as Changelly and Shapeshift. If the sum is huge it would be wiser to use exchange platforms such as Bittrex. The process is slower in this case, but you can get a better rate.
No, we don’t. Your money passes through our partners’ websites, our service has no access to your money.
Typically, it may take up to 1 hour for the money to be transferred from one wallet to another. If the money hasn’t arrived after this period of time, send an email to email@example.com with the transaction ID. We will provide you with your transaction ID and the contact details of the service where you exchanged your money. In worst case scenarios we can help you push the question.
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